ISO-IEC-20000-FOUNDATION PASS4SURE STUDY MATERIALS - ISO-IEC-20000-FOUNDATION VALID TEST PDF

ISO-IEC-20000-Foundation Pass4sure Study Materials - ISO-IEC-20000-Foundation Valid Test Pdf

ISO-IEC-20000-Foundation Pass4sure Study Materials - ISO-IEC-20000-Foundation Valid Test Pdf

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There is no denying that no exam is easy because it means a lot of consumption of time and effort. Especially for the upcoming ISO-IEC-20000-Foundation exam, although a large number of people to take the exam every year, only a part of them can pass. If you are also worried about the exam at this moment, please take a look at our ISO-IEC-20000-Foundation Study Materials which have became the leader in this career on the market. And if you have a try on our ISO-IEC-20000-Foundation praparation quiz, you will be satisfied.

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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Brilliantly Updated PECB ISO-IEC-20000-Foundation Exam Dumps

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

  • A. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
  • B. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
  • C. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
  • D. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

Answer: B


NEW QUESTION # 48
How can an organization determine the effectiveness of the service level management process?

  • A. By checking contracts with suppliers
  • B. By reporting on all incidents
  • C. By monitoring service level targets
  • D. By defining service levels

Answer: C


NEW QUESTION # 49
at is the difference between a nonconformity and an observation?

  • A. They identify different levels of defect, and if either of them are identified during an audit then certification

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